Why read this document?
If you are a teacher or parent, the privacy and security of your children and students is no doubt important and reading long legal statements and privacy policies can be a daunting task.
This document outlines the privacy policies of the Netmath application in “plain English” and can be read in no more than about 15 minutes. This document also aims at highlighting how we comply with laws and regulations such as COPPA, FERPA, PIPEDA and various Privacy Pledges.
This statement is also a guiding document for our teams as we design and build our services.
Updated on: September 30, 2021
Netmath personal information
Your privacy is a concern for us at Netmath. Netmath is committed to keep your private information secure. We will not sell, share or rent any information you entered or submitted to Netmath. Netmath reserves the right to use your score and statistics for monitoring and marketing purposes; Netmath will keep this information confidential. Netmath may email you for special reasons. Otherwise, if you did not opt-in, we will not send you emails. Netmath might ask users to fill out surveys or respond by email, as this information will orient Netmath to make decisions that reflect Netmath users’ ideas. In the case of contests held on Netmath, Netmath reserves the right to announce the first name and the first letter of the last name of the winner and the school.
Each user created in the system is owner of their account. We do not delete anything unless requested by the user. At the end of a paid subscription, a user account is reverted to a free account. Users can upgrade their account by subscribing to the family subscription or by entering an activation code that will link him to a subscribed school.
Netmath will never ask for your password, all passwords are encrypted in the database. Therefore, if you lose your password, Netmath will provide you with a new password. Every user is responsible for his own password, please do not share your account and your password with anyone as someone could alter personal information of the account.
What personal data we collect
For the purpose of identifying themselves on the platform, we only collects the following personal information for students and teachers:
- Username, which can be their email or a unique word (used for authentication)
Ex.: firstname.lastname@example.org or johndoe
- Full name – For teachers convenience when managing the classroom
- Classroom membership.
Ex.: Peter is part of Miss. Julia’s 3rd Grade Math Class
Note that the Netmath service will never directly request the personal information of students. The registration process is done through the direct involvement of teachers, school staff and parents.
No other personal information is collected. All the other data we keep about students, such as activities scores and progress tracking (aka Checkmarks and Stars), is created from the students’ and teachers’ activities when they use the platform.
- Username, which can be their email or a unique word (used for authentication)
What we track
We keep track of user activities for the following reasons:
- We keep track of student progress as they complete activities.
- We keep track of web traffic and events to maintain the platform health.
- We log any errors and failures in order to notify our technical and support staff that a user might be having difficulties.
- We report summaries of activation and usage in the dashboard for school officials.
We never track your personal activity inside Netmath for marketing, sales or any other needs that are not directly linked to teachers teaching and students learning math. All marketing or sales related endeavours are kept outside of the platform where users are either anonymous or consenting adults.
Who we share this information with
The personal information we collect is always restricted to the parents, teachers and school officials that are directly responsible for the student or that have a mandate to collect the data accorded by the educational establishment.
We do not share personal data with any business partners, firms or government officials or with any organisations that do not have a direct line of responsibility regarding the child.
Finally, in the event that data would be used in a research initiative, we would either request the consent of the relevant school officials or the data shared would be anonymised and/or reduced to aggregate and summary data that cannot be traced back to any student.
- A District Manager could request data (with proper authority on his part) to identify which students are having difficulties in specific areas. In this scenario, the consent is obtained from the school district.
- Scolab could partner with a university or a researcher to analyse user behavior in order to improve the service or the content we provide. In this scenario, we would only export anonymised data.
Where is all the data collected
All student data is stored at a central provider called Amazon Web Services in secured environments in North Virginia. These machines are only accessible by our own technical staff. This also includes any backups. Whenever you use Netmath, you are always using a secure connection between your browser and our private environments at Amazon Web Service.
For adults such as teachers, parents and various school staff members, we use a more diverse set of tools to maintain the business relationship:
- Customer support and relationship tools
- Newsletter subscriptions
- Business analysis
- Billing and Invoicing
While they are not restricted to a single vendor and geographical location, those tools and suppliers have proper privacy policies and terms of service that we can provide.
What about security concerns
- We always use industry best practices such as strong encryption, up-to-date tools and software and modern infrastructures to ensure that your data is kept secure.
- The list of people that have access to the platform data is short and limited to Scolab’s employees working on building the platform. We don’t have strangers or partners that have access to personal data. And the list of commercial providers that store your personal data is limited and controlled.
- In the advent of a data breach, we are fully committed to be open and transparent with our customers. If this ever happens, customers and school establishments will be informed about the precise nature and impact of any security incident.
- During the summer following the end of the school year, we will remove your personal information and close the account. Only anonymous usage data and statistics are kept for analysis.
When this policy changes
This document aims to inform you about our privacy policies before your purchase the service on a yearly basis. After purchasing, during the school year, any significant change in our business practices that would affect how we deal with privacy issues would be updated in this document and communicated to the responsible staff at your institution (IT Administrators, purchasing or other administrative staff).
The decision to contact parents or students for a renewed consent would be a decision to be made by your institution's responsible staff. At any point, as an end user of the service, you can opt out of the service by asking your administrator or teacher to remove your account.
Question and Answers
As a teacher I don’t believe I have the right to share my students’ names or email addresses. What can I do?
Some of our clients use pseudonyms for each student. This is a simple solution that otherwise causes no problems when using the platform.
Are you watching us with special tools when we move through the platform ?
Sometimes when testing new versions of the platform, we use special recording tools that follow your cursor as you use it. But this practice is only limited to specific classrooms for which teachers have signed-up and consented to. We do this to help improve the product for “real life” situations and to involve teachers more closely with our design process.
As a parent or teacher I would like my data or the data of my students permanently deleted.
Simply contact our support team (contact information below) and we will comply with your request.
Our establishment has special regulations, laws to follow and forms to fill out. What is the next step ?
We often work with establishments to answer those types of questions. We can provide you with the necessary details to comply with each regional law. Don’t hesitate to contact us, we will help you in filling the forms or contracts needed so that you can be sure you are respecting the laws that apply to you.
Are you compliant with regulatory frameworks such as COPPA, FERPA, PIPEDA ?
While we have not yet gone through a third party certification program, to the best of our internal assessment, we do comply with both regulations. We can also comply with more specific auditing processes with school establishments when needed.
Contacting Scolab and making requests
By email: email@example.com
Netmath: 1 888-528-8066
If you have specific questions about legal or technical issues, please contact the following people at Scolab: